Support
Help Center
Quick answers to the questions we hear most.
How do I place an order?
Browse the collection, pick your size, and add the piece to your bag. You can check out as a guest — no account needed — or sign in to save your details for next time. At checkout you'll add your delivery address, choose your location, and pay securely.
How can I pay?
We accept M-Pesa, cards (Visa & Mastercard), and mobile money through Paystack. See Payment Methods for the details. All prices include 16% VAT.
How long does delivery take, and what does it cost?
Nairobi & metro orders arrive in 1–3 business days, upcountry in 3–5. The fee depends on your location — from KES 300 in Nairobi & metro — and delivery is free on orders of KES 15,000+. The full table is on our Delivery Rates page.
How do I know my size?
Every product page has a Size Guide with UK/EU/US conversions and body measurements in inches and centimetres. If you fall between two sizes, take the larger one.
The size I want is out of stock — what now?
The product page will tell you if your size is available in another colour of the same piece. You can also message us on WhatsApp (the green button on every page) and we'll let you know when it's restocked.
Can I return or exchange an item?
All sales are final — we don't offer refunds or returns. If a piece doesn't fit, we're happy to exchange it for a different size of the same item within 7 days. Full conditions are in our Returns & Exchange Policy.
How do I track my order?
You'll get an email when your order is confirmed and again when it ships, with a tracking code. If you have an account, everything is under My Orders.
My payment failed — was I charged?
No — if a payment doesn't go through, nothing is taken and your items stay in your cart so you can simply try again. If you see a charge you don't recognise, contact us and we'll sort it out.
Do you deliver outside Kenya?
Yes — worldwide (3–7 business days), quoted by destination and weight. Contact us for a quote before ordering.
Still need a hand?
WhatsApp or call us on 0715 936 793, or email support@naristudio.co.ke. We reply within one business day.